Huile Sportive
FAQ (Frequently Asked Questions)
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There are two possible scenarios for using promotional codes:
- In the first case, if you have a discount code offering a reduction percentage, a discount amount or free shipping, you must apply it when validating the order.
- In the second case , if the promotional code corresponds to a free product, you will need to add this product to your basket, and the discount will then be applied automatically.
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Orders placed before 12 p.m. are dispatched the same day.
Orders placed after 12 p.m. will be shipped the next day, or the next business day.
Delivery times then depend on the carrier you have chosen.
With Colissimo, your orders are delivered within 48 to 72 hours.
With Mondial Relay, your orders are delivered in 3 to 5 days.
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Despite our vigilance, certain logistical unforeseen events are beyond our control. If there is a problem with your delivery, you can contact us via chat (bottom left of the page)
To simplify the process, be as precise as possible by attaching all the necessary information as well as photos if necessary.
We will help you find the most suitable solution!
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Unfortunately, we cannot modify the order once it has been placed: as soon as it is validated, it is taken care of by our ecological logistician. If there is a problem with your order, you will need to request a return (at your expense) to the email address hello@green-spa.fr. We will explain how to do it.
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You will automatically receive your invoice by email when you place your order. Don’t hesitate to check Junk Mail!
Otherwise, you can also find it in your customer account.
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As soon as your order is validated, you can follow its progress from your customer area. Please note that you will receive an email when the order is shipped, which will contain the tracking number of your package. You will be able to follow it at each stage of the delivery process. Once the order is delivered, you will receive a delivery confirmation email.
Our logistician is called GreenLog: don't be surprised if you receive notifications from him!